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   Ars Technica (arstechnica@mastodon.social)'s status on Tuesday, 13-May-2025 11:18:04 JST Ars Technica

   VPN firm says it didn’t know customers had lifetime subscriptions, cancels them
   "We acknowledge that notifying users after the deactivation was a poor experience ..."
   https://arstechnica.com/gadgets/2025/05/vpn-firm-says-it-didnt-know-customers-had-lifetime-subscriptions-cancels-them/?utm_brand=arstechnica&utm_social-type=owned&utm_source=mastodon&utm_medium=social

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     Chris Hayes (chris@floss.social)'s status on Tuesday, 13-May-2025 11:18:04 JST Chris Hayes

     in reply to

     @arstechnica
     The legality of "all assets, no liabilities" aside, why is refunding customers not on the table?

     The company acquiring screwed up big time. I get that a $30-$40 lifetime subscription is ponzi-scheme levels of mismanagement.

     But, if lifetime subscriptions are unsustainable and they were sold that cheap, just refund the customers the full amount they paid.

     Google for all the things they've done wrong, when they shut down Stadia and refunded all purchases, they got that right.

     Haelwenn /элвэн/ :triskell: likes this.