With the AP reporting that Musk and Trump want to cut 80000 jobs from the Department of Veteran Affairs, it is worth asking what plausible theory other than outright nihilism can be offered to justify this action.
I think the answer lies in what Musk did at Tesla. The automaker once offered caring, concierge like service to owners. Musk managed to convince himself it was OK to replace that by phone trees to nowhere and AI chat bots, meaning in effect there is NO customer service now. 1/2