Conversation

Notices

1. Embed this notice
   Oliver Blanthorn (bovine3dom@masto.ai)'s status on Saturday, 28-Dec-2024 02:48:12 JST Oliver Blanthorn

   People like to complain about British train tickets because they're complicated, but they do also work in ways that continental Europe could learn from:

   1. I went to Trip.com and put in my origin and destination
   2. It came back with a huge array of prices, times and routes. I picked the one that suited me best (the cheapest)
   3. I went to the station to collect my four physical tickets, far cheaper than one physical ticket - Trip.com found the best combination

   1/

   • Embed this notice
     Oliver Blanthorn (bovine3dom@masto.ai)'s status on Saturday, 28-Dec-2024 02:48:11 JST Oliver Blanthorn

     in reply to

     4. I did my journey which was three trains from two different companies, and a ferry from a third
     5. The final train was 33 minutes late, which meant I was due compensation
     6. Because in the UK, journeys are protected, not tickets, the compensation was due on the whole trip and not just the last physical ticket
     7. To get compensation, I filled in a form on the final train company's website and sent them photos of the tickets

     2/

     Rocketman repeated this.
   • Embed this notice
     Oliver Blanthorn (bovine3dom@masto.ai)'s status on Saturday, 28-Dec-2024 02:48:11 JST Oliver Blanthorn

     in reply to

     8. I'll get 50% back on the face value of the physical tickets wired to my bank account in the next few days
     9. So rather than £30 the 200km straight line journey will have cost me £15

     I think the key points are:

     1. Encourage split tickets, don't make them illegal (SNCF!)
     2. Free market for ticket sellers
     3. Journeys are protected, not individual tickets
     4. When stuff goes wrong, everyone has to help, no matter whose "fault" it is

     4/