Conversation

Yesterday we had another example of LLMs creating support issues for us.

User: "hi, how do I do this thing? Your docs say I can go here and change some options, but there's no settings there"
Me: "that's right, we don't have such a feature, but also we don't say you can do it in the docs, where did you read that?"
User: "oh I didn't actually read the docs, I asked 'AI' and it hallucinated this answer. Sorry!"

At this rate I'm looking forward to 2025 when I'll be spending 100% of my time doing support to correct falsehoods about our app made up by LLMs