SolSoCoGA direct debit attempt failed for #ffxiv monthly payment because of old IBAN data. I love how hyper professional and polite the Square Enix support is, exactly how you'd think you'd get help asking for assistance in Japan. They are very sorry it happened and are glad I am enjoying their service, tell me it costs X crysta, which I have on my account so they will deduct it within 3 work days and then reactivate me within another 3 work days. You feel like a valued customer.
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