Conversation

I emailed support@voicedream.com to ask if the $60 annual subscription was the discounted price and they emailed back to verify that it was.
This morning I sent them the following reply.
Hello.
Thank you for the clarification.
I am a bit frustrated because your FAQ mentions a blue banner but you should remember that many people who use your app are blind and providing instructions that only mentions color excludes a large portion of your audience. Mentioning a blue banner is certainly fine but a clearly labeled button such as “Purchasing Options” should also be available from within Settings and this should be mentioned in the FAQ. I tried to access this option from Settings but it isn’t properly working with VoiceOver On iOS.
It might be good if you would establish a Mastodon account as there are many VDR users on that platform who are providing feedback and many of them are very unhappy about this change. It isn’t so much the subscription but the fact that they claim you promised that one-time purchasers would not have to pay a subscription fee. The mention of a blue banner is also frustrating as well since it gives the impression that you are clueless as to the needs of the very audience you’re trying to serve. We would also rather purchase a subscription from our devices to ensure that the purchase is connected to our Apple ID. Honestly, I think the perception is that you’re a bit out of touch with the blindness community and its needs, partially due to your infrequent communication. I personally love VDR but I think being more engaged with your users would go a long way to restoring trust.