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*Every. Single. Time.* I phone a company I get the 'we are experiencing unusually high call volumes' message while waiting 📞

Now someone is trying to get empirical data to try and see if they are just trying to get people to hang up

Seems to be UK companies only but probably worth doing.

Report 'sorry for unusually high call volumes' recorded messages from banks and broadband, mobile, credit card, energy, water and sewerage firms

https://www.moneysavingexpert.com/report-high-call-volumes/