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   Aaron (hosford42@techhub.social)'s status on Saturday, 02-Mar-2024 01:58:10 JST Aaron

   Yikes!

   Klarna chatbot doing work of 700 staff after AI-induced hiring freeze | Fortune
   https://fortune.com/europe/2024/02/28/klarna-ai-altered-hiring-chatbot-700-full-time-staff-openai/

   • GreenSkyOverMe (Monika) repeated this.
   • Embed this notice
     Aaron (hosford42@techhub.social)'s status on Saturday, 02-Mar-2024 01:58:24 JST Aaron

     in reply to

     "The chatbot apparently makes fewer errors than human equivalents, which has led to a 25% drop in repeat inquiries, while average conversations now last two minutes, compared with 11 minutes previously."

     I wonder if they are actually confirming the reason calls are ending sooner and there are fewer callbacks. Because that can just as well be due to people not wanting to talk to a bot, and giving up when they realize that's the only option.

     Also, I'm curious what the rate of misinformation to customers is.

     GreenSkyOverMe (Monika) repeated this.
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     gentrifiedrose (gentrifiedrose@mastodon.social)'s status on Saturday, 02-Mar-2024 01:58:41 JST gentrifiedrose

     in reply to

     @hosford42 They design the bot so that it doesn't work lmao. Then again a lot of these tech bruhs are not so talented themselves if I was honest

   • Embed this notice
     Misuse Case (misusecase@twit.social)'s status on Saturday, 02-Mar-2024 01:59:00 JST Misuse Case

     in reply to

     @hosford42 Gonna be funny when over the next 6-12 months we end up with repeats of that Air Canada incident where the chatbot told the guy that they had a bereavement discount that didn’t exist and he successfully sued Air Canada over it.