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1. Embed this notice
   feld (feld@bikeshed.party)'s status on Saturday, 17-Feb-2024 08:42:40 JST feld

   in reply to

   • Chuck Darwin
   @cdarwin does this mean the policy any employee says to you must be honored by the company? Can they just start making up refund policies to help out their friends?
   • Embed this notice
     Chuck Darwin (cdarwin@c.im)'s status on Saturday, 17-Feb-2024 08:42:41 JST Chuck Darwin

     Air Canada must honor refund policy 🔥invented by the airline’s chatbot

     Air Canada appears to have quietly killed its costly chatbot support

     https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/