@historianess Yep, you should read this series that ProPublica reported on this for years. https://www.propublica.org/series/the-turbotax-trap
Especially this piece where Intuit and H&R Block spent decades being evil. https://www.propublica.org/article/inside-turbotax-20-year-fight-to-stop-americans-from-filing-their-taxes-for-free