Conversation

Customer: "How unusual is it that we experienced an outage because of our turning the BGP timers down to something lower than the default?"

Me: "Well... let me put it this way; we have a sign in the TAC for "It Has Been ____ Days Since A Customer Shot Themselves In The Foot With BGP Timers"

Customer: "Ah, ok, yeah, then we probably shouldn't have done that."