@ntnsndr actually we started out first with "managed Cloudron" so to speak, but given that we are a self-hosting platform, this wasn't really the right product to offer for us. But we do have plenty of customers, where Cloudron is indirectly part of their offering to provide managed services.
@cloudron one thought: in most cases "self-hosting" does not actually happen; people are relying on someone else's servers through a commercial cloud provider. (I appreciate that you offer a guide to using a home server, but that is clearly not what most of your users are doing.) I spend significantly more $ each month on hosting than on Cloudron, but I would love more of that money to go toward integrated service and support of a great project like yours.
@ntnsndr I very much agree that there are lots of various levels of self-hosting and Cloudron does work on many. I guess the main reason is, that we focus on developing the platform and don't have capacity nor really want to be in some infrastructure business currently.