Conversation

“Service isn’t just a courtesy, it’s a commitment,” the voice says.

“Your call is very important to us,” it intones.

“We appreciate your patience. We’ll be right with you,” it promises.

“Thank you for calling. We value your call. Someone will be with you shortly.”

US uptake of this fall’s COVID vaccine is 7%.

I’ve been on hold for 33 minutes trying to make an appointment because pharmacies are woefully understaffed nationwide & they’re the only place to get vaccinated now.

CORRELATION!