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Italians are good people if you know how to deal with them. I have two italian restauranters as clients. The main key to dealing with italians is to maintain control of the conversation.
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Do you have to tell them to put their hands in their pockets so you can maintain control of the conversation since Italians like to talk with their hands so much?
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Because of my position, they usually listen, though sometimes I do have to kindly shut them down using my rhetorical skills. They are all old families though. One of my clients actually delivered pizzas to my great grandparents when she was a kid.