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A digital graphic with the heading "Repair, replace, or refund" in bold black text. The text explains that EU consumers have a minimum two-year guarantee on purchases and can get faulty goods repaired, replaced, or refunded for free. Key terms such as "two-year guarantee," "repaired," "replaced," and "refunded" are highlighted in yellow. A circular icon with a euro (€) symbol is at the bottom, with arrows indicating the three possible options (repair, replace, refund). A dotted line flows through the image.

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A digital graphic with the heading "Repair, replace, or refund" in bold black text. The text explains that EU consumers have a minimum two-year guarantee on purchases and can get faulty goods repaired, replaced, or refunded for free. Key terms such as "two-year guarantee," "repaired," "replaced," and "refunded" are highlighted in yellow. A circular icon with a euro (€) symbol is at the bottom, with arrows indicating the three possible options (repair, replace, refund). A dotted line flows through the image.
https://ec.social-network.europa.eu/system/media_attachments/files/114/166/471/891/558/828/original/083c5c248845ae15.jpeg

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European Commission (eucommission@ec.social-network.europa.eu)'s status on Sunday, 16-Mar-2025 00:15:58 JST European Commission

Europeans benefit from some of the strongest consumer protections in the world!
Whether that’s when:
🔹 Shopping – Right to safe, high-quality products that can be repaired, replaced, or returned if needed.
🔹 Travelling – Compensation for delays or cancellations.
🔹 Banking – Secure payments and fair contracts.
🔹 Surfing – Protection of personal data and safeguards against scams.
For over 50 years, the EU has been working hard to keep consumers safe – both in stores and online.

In conversation about 17 days ago from ec.social-network.europa.eu permalink