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Screenshot of an email with the following text: Dear Sir/Madam, Thank you for your email. We process privacy related questions as soon as possible. Request to access or delete personal data If you would like to submit a request to access or delete your personal data, we ask you to make use of our webform. This webform can be found here (link) Requests to access or delete personal data will not be processed if they are submitted via this email address.

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Screenshot of an email with the following text: Dear Sir/Madam, Thank you for your email. We process privacy related questions as soon as possible. Request to access or delete personal data If you would like to submit a request to access or delete your personal data, we ask you to make use of our webform. This webform can be found here (link) Requests to access or delete personal data will not be processed if they are submitted via this email address.
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Mario Restuccia (mario@eupolicy.social)'s status on Tuesday, 10-Dec-2024 03:10:38 JST Mario Restuccia

My #GDPR adventure of today: I sent a data erasure request to the DPO of an airline, and I got this reply.
They claim they cannot process data requests that are not sent via the online form. I think this violates Article 12(2) of the GDPR. Let's see who is right!
Also, the form is broken because of course their website thinks I'm a bot.

In conversation 5 months ago from eupolicy.social permalink