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This is very accurate. I work in a an engineering consultancy. We have an old chap employed as a print room operator that has been doing the same job for over 40 years. The role has probably been defunct for 10+ years due to technological advancements. Still he remains because the company knows that he does a lot more than what his job description states. He unlocks everything in the morning, makes sure the office is stocked with everything it requires. He knows everyone by name, including their family. He laughs, and jokes. He ensures everyone comes to the staff room during lunch breaks for a game of pool. And at the end of the day, he walks through the whole office, making sure everything is back where it is supposed to be, switches off the lights and locks the doors only to come back the next day to so the same. On paper, he operates a printer. In reality, he sustains the company’s soul. Invaluable