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The trend of big touchscreens in cars has left many yearning for the not-so-distant days when most user interactions happened with physical buttons. But Rivian’s chief software officer Wassym Bensaid believes using buttons in a car is an “anomaly.” “It’s a bug. It’s not a feature,” Bensaid said Wednesday at TechCrunch Disrupt 2024. “Ideally, you would want to interact with your car through voice. The problem today is that most voice assistants are just broken.”

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The trend of big touchscreens in cars has left many yearning for the not-so-distant days when most user interactions happened with physical buttons. But Rivian’s chief software officer Wassym Bensaid believes using buttons in a car is an “anomaly.” “It’s a bug. It’s not a feature,” Bensaid said Wednesday at TechCrunch Disrupt 2024. “Ideally, you would want to interact with your car through voice. The problem today is that most voice assistants are just broken.”
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Scott Jenson (scottjenson@social.coop)'s status on Sunday, 03-Nov-2024 00:09:35 JST Scott Jenson

Rivian’s chief software officer says in-car buttons are ‘an anomaly’. His basic point is that voice is far better.
<sigh>
We go through these every few years, you'd think we'd have learned by now:
1. Voice isn't enough
Voice is great, and it does have value but it's best when you're alone. There are lots of situations where voice just doesn't work. It's an ADDITIONAL modality, not a REPLACEMENT.
#UX #Voice

In conversation about 20 days ago from social.coop permalink