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are under surveillance CCTV and supervisors would rotate creeping on your back or patrolling you every now and then, so we are forced to consume very harmful content back to back non-stop until break time," she revealed. "We have to action every ticket within 50 seconds. If we delay, our statistics go down which will affect our average handling time (AHT) thus, it would have an impact on our production quality stats." "The only entertainment on production floor is the SRT group chat, where CMs send GIFs and memes to entertain themselves,"

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are under surveillance CCTV and supervisors would rotate creeping on your back or patrolling you every now and then, so we are forced to consume very harmful content back to back non-stop until break time," she revealed. "We have to action every ticket within 50 seconds. If we delay, our statistics go down which will affect our average handling time (AHT) thus, it would have an impact on our production quality stats." "The only entertainment on production floor is the SRT group chat, where CMs send GIFs and memes to entertain themselves,"
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Timnit Gebru (she/her) (timnitgebru@dair-community.social)'s status on Sunday, 08-Sep-2024 05:55:26 JST Timnit Gebru (she/her)
in reply to

Fasica Bihane fled #TigrayGenocide only to be exploited in Nairobi as a content moderator and get laid off for attempting to form a data workers’ union.
➡️Read her report on the toll of experiencing the genocide & moderating that content for Meta: https://data-workers.org/fasica/

In conversation about 9 months ago from dair-community.social permalink