Screencap of linked article, reading: Leslie Brown, a spokesperson for the NYC Office of Technology and Innovation, said in an emailed statement that the city has been clear the chatbot is a pilot program and will improve, but “has already provided thousands of people with timely, accurate answers” about business while disclosing risks to users. “We will continue to focus on upgrading this tool so that we can better support small businesses across the city," Brown said.
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