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Surrogation is a psychological distortion that causes people to become so obsessed with the measure of performance that the measure becomes the goal itself rather than the real performance objective. They substitute the measure for the goal.

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Surrogation is a psychological distortion that causes people to become so obsessed with the measure of performance that the measure becomes the goal itself rather than the real performance objective. They substitute the measure for the goal.
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grantimatter (grantimatter@mstdn.social)'s status on Monday, 29-Jan-2024 08:08:28 JST grantimatter

#Surrogation #Metrics #Bureaucracy

In conversation about a year ago from mstdn.social permalink