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Screenshot from the OpenAI support chat showing the chat bot asking what the user is there for. The user answers “Accounts”. The chat bot simply repeats the question.

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Screenshot from the OpenAI support chat showing the chat bot asking what the user is there for. The user answers “Accounts”. The chat bot simply repeats the question.
https://media.hachyderm.io/media_attachments/files/111/742/679/966/139/189/original/bebae37164b5eb4e.jpeg

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Anders Eknert (anderseknert@hachyderm.io)'s status on Friday, 12-Jan-2024 22:43:16 JST Anders Eknert

Someone on LinkedIn pointed out that #OpenAI doesn’t use an LLM for their support chat, but has instead opted to use some extremely limited decision tree. Which is both understandable, telling, and fucking hilarious.

In conversation about a year ago from hachyderm.io permalink