Public
- Public
- Network
- Groups
- Featured
- Popular
- People

The AI Support agent tells me, “In the Newsletter Settings, you'll find the option to customize your newsletter's appearance. To set a background image, you can upload an image under the "Background Image" section. To choose an accent color, you can select a color from the color picker under the "Accent Color" section.” None of this is true, and neither of these options exist.

Download link

The AI Support agent tells me, “In the Newsletter Settings, you'll find the option to customize your newsletter's appearance. To set a background image, you can upload an image under the "Background Image" section. To choose an accent color, you can select a color from the color picker under the "Accent Color" section.” None of this is true, and neither of these options exist.
https://s3.us-west-000.backblazeb2.com/panic-mastodon/media_attachments/files/111/692/900/485/869/103/original/4726b9618592b9b4.png

Notices where this attachment appears

Embed this notice
Cabel Sasser (cabel@social.panic.com)'s status on Thursday, 04-Jan-2024 02:51:31 JST Cabel Sasser

Wordpress advertises that you can customize the look of email newsletters, but I couldn’t find settings for that — so I wrote support. They replied and said actually, no, there are no settings for that.
But first, their AI Support Bot took a crack at an answer — and absolutely, confidently hallucinated two settings that don’t actually exist. I thought I was losing my mind because they just weren’t there.
That feels worse than just not replying at all, right?

In conversation about 11 months ago from social.panic.com permalink