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Screenshot from the introduction of the ProPublica Claim File Helper tool. It shows 4 illustrated panels under the headline: How This Works. Panel 1 shows someone filling out a questionnaire on their laptop. Caption reads: "1. Answer a few questions to generate a PDF of your claim file request letter." Panel 2 shows a hand placing an envelope into a mail drop. Caption reads: "2. Mail, fax or upload the completed letter to your health insurer." Panel 3 shows someone receiving a packet in their mailbox. Caption reads: "3. Your claim file request should be fulfilled within 30 days." Panel 4 shows someone using their phone, reading an email that says "Have you gotten your claim file yet?" Caption reads: "4. If you agree to be contacted, we’ll email you later to see if you’ve received your file."