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One night, Jonathan, who worked at the retail pharmacy chain, was about to close with just one other worker on staff when a man walked in with a gun. The guy told them to empty the store’s safe — he wasn’t interested in their personal belongings — and at one point suggested Jonathan check on his coworker to make sure she was okay. “That kind of stuck with me,” he says, “because the robber actually showed more concern for our well-being than my manager or the police did.”