Untitled attachment

Notices where this attachment appears

1. Embed this notice
   Yohan Yukiya Seseㆍ사요한・謝雪矢 (youronlyone@c.im)'s status on Tuesday, 30-Apr-2024 04:36:02 JST Yohan Yukiya Seseㆍ사요한・謝雪矢

   Why #Globe Telecom Inc. has the worst #CustomerService in history.

   1. They ask verification questions guaranteed to fail.
   2. Their agents are heartless and rude.
   3. They are above the Law of the land.
   4. They don't care about their customers.

   Here are the verification questions I was given:
   > 1. Can you provide the exact date when your SIM was activated? Ex. March 2023.
   >
   > 2. What’s the last promo that you purchased before your phone was lost? When did you register it?
   >
   > 3. What was your remaining load balance before your phone was lost?

   All three verification questions are guaranteed to fail.

   #1: Can you honestly remember the exact date when your SIM was activated, especially if it has been with you for at least a decade?

   #2: Can you honestly remember the last promo you purchased when you did not purchase any promo for the last 5 years?

   For the third question, I provided the CORRECT answer, and I even submitted a screenshot taken on April 12th, very recent.

   And yet, Globe Telecom Inc.'s agent replied with the following:

   > We have to follow the process before we proceed with the deactivation.

   > Unfortunately the details you have provided, do not match our record.

   > Yes, the details you have provided do not match our records.

   > We can only block the number if you were able to provide the correct details we need.

   After this, their agent copy-pasted their spiel in a rush to close the chat conversation.

   I've worked in the customer service field for 20 years, and I can tell you this is the worst agent and the worst process I've seen and experienced.

   1. Verification questions guaranteed to fail.
   2. Not exploring other avenues of verifications, that actually are logical to ask.
   3. Totally heartless and rude.
   4. A company process. In other words, this is how they were trained.
   5. End the chat conversation as fast as you can.

   To the agent, “I deeply apologise for disturbing your sleep and giving you some work to do.”

   To Globe Telecom Inc., “Shame on you for having such a process, and yet you continue to claim awards for having the best service.”

   #Philippines @pilipinas @philippines @pinoy #Pilipinas

2. Embed this notice
   Nathan Schneider (ntnsndr@social.coop)'s status on Thursday, 02-Nov-2023 00:49:06 JST Nathan Schneider

   in reply to

   I am a settler descended from settlers, who were fleeing oppression in their earlier lands. I honor my ancestors who made that journey just as I mourn the larger processes they were part of. I see decolonization as something I need to heal that wound in me, just as I bear some responsibility for helping others heal, and for reversing processes of asymmetric oppression where I can.

   To me, decolonization has been a freeing language, a path forward where there wasn't one before.