Comic strip, an old lady at a train station. "INFO HUB", the person in the guichet tells her: "OK, one more time : Go home and log on to our website from your computer, create an account and purchase your ticket with your credit or debit card, download the ticket on your smartphone, then come back at the allocated time… Just what part of 'easier and more convenient' don't you get?"
https://files.mastodon.social/media_attachments/files/110/943/519/135/681/382/original/5e9e47ccb6ed945b.jpg