Notices by Jonathan Kamens (jik@federate.social), page 11

At https://samsung.com/, it wouldn't let me use "samsung" as the local part of my new email address (I'm doing that kind of thing with all of the addresses so it's obvious where each of them came from on the addy.io dashboard and if one of them leaks), so I had to use "samsng" instead.
#ChangeOfAddress
🧵

https://myj.bostonjcc.org/ is a clusterfuck.
No way on the site to change my address.
After clicking "Sign Out" it still says "Sign Out" in the upper right corner.
Asked support to change my address, they said done.
Still able to log in with old address, not with new.
They said, reregister under new address.
Tried, got error telling me to do password reset.
Links all broken on error page.
Password reset didn't work (no reset email).
Support said someone would get back to me. 🤡 🤷
#ChangeOfAddress 🧵

When I logged into https://acer.com/ it sent a verification code to my email address, and the code entry page wouldn't let me paste the code from the email; I had to type it manually. Once I changed my email address, they sent another verification code to that address which I was required to enter on another verification page, and that page _did_ allow me to paste the code. #smdh (this one continued in the next post...)
#ChangeOfAddress
🧵

Over at https://express-scripts.com/ I had to change my address in three places:
* Username (I changed it to something other than an email address so next time there will be one less thing to change)
* Notification preferences
* Two-factor authentication preferences
I'm not sure this separation is entirely _wrong_, but it's annoying.
To their credit, the notification preferences page displayed a warning that if my username was my email address I had to update it separately.
#ChangeOfAddress 🧵

The same thing happened at https://americanstationery.com/, i.e., it said my username or password was incorrect, and when I tried to use the "Forgot password?" link to get a password reset email, they said they were sending me one "if there is an account associated with...", but I never received it. Again, I assume this means they deleted my account due to non-use at some point without notifying me. Not great.
#ChangeOfAddress
🧵

To change the username of my Amica account from my old email address, customer service reset my online profile and sent me a link to recreate it, which caused my new email address to become my login ID. My guess is they're in the midst of transitioning from email addresses as usernames to separate usernames, and they haven't built out all of the required functionality on the web site yet. The customer service rep did say this was a "new process," which supports that theory.
#ChangeOfAddress
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I tried to log into https://apc.com/ at 9:30pm on a weeknight to change my email address there and got this:
#ChangeOfAddress
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(box.com observations continued)
Second, the error below happened after I added TOTP 2FA to my account. Fortunately, I was able to generate recovery codes successfully on the second attempt.
Third, when I copied the recovery codes to the clipboard and pasted them into a file, they were separated by commas with no whitespace. It's almost as if the developers don't know how to put line breaks into the clipboard. Yikes. 😝
Fourth, no WebAuthn support. 😦
#ChangeOfAddress 🧵

On https://carta.com/ (stock option management platform). you change your address so: (a) add new address as backup, (b) click link in verification email sent to new address, (c) change backup address to primary, and (d) remove now-backup address that was previously primary.
That all worked just fine, except after I followed those steps the site stopped loading properly—I was getting errors from various pages—this situation resolved itself after about a minute. Woops!
#ChangeOfAddress 🧵

I have an account at https://classy.org/, a platform that nonprofits use for accepting donations. I've apparently donated to 6 different nonprofits through this platform.
I had to change my email address on the main Classy site. Then I had to click through to each of the 6 nonprofits, use my new Classy username (the new email address) and password to log in, and change my email address for each.
(continued)
#ChangeOfAddress 🧵

omg, changing my email address at apc.com (a.k.a. Schneider Electric, the uninterrupted power supply manufacturer) was a complete clusterf*ck and in the end proved impossible. First, as I noted previously (https://federate.social/@jik/113105003463633357) their site was "down for maintenance" at a perfectly reasonable hour on a weeknight, which is just like wtf man?
(continued)
#ChangeOfAddress 🧵

I've been calling out mostly sites that handle email address changes wrong, so to counterbalance that I want to mention that the email address change workflow at https://crowdin.com/ is absolutely perfect. Kudos to them.
#ChangeOfAddress 🧵

https://dunkindonuts.com/ rejected my username and password. I tried to reset my password to the one already in my password manager, and it told me I couldn't reuse my existing password; so why didn't it accept it before?
After I got past that it made me add a phone number to my account for 2FA. I like 2FA, but I also like privacy, so I'd rather they supported TOTP or WebAuthn so I didn't have to give up my phone number. Also, SMS 2FA is crap.
#ChangeOfAddress 🧵

At https://dsw.com/, there are two email addresses in your account. The first one on the profile page isn't the one used to log in; that's hidden under a "Login" section farther down the page. If you don't notice that you may have a problem logging in the next time after you change the top address in your profile and think you've changed your login username!
Furthermore, you can't change your login username without changing your password at the same time. That's dumb.
#ChangeOfAddress 🧵

There's an article circulating about a town in New Hampshire which started taking parents with delinquent school lunch debts to small claims court even though a local church offered to pay off all the debts for everyone in the district. I saw someone post the article with the intro, "The cruelty is the point." I'm not replying directly to their post, both because I feel that would be kind of obnoxious, and because I doubt they would be receptive to a more nuanced take. But I have Thoughts™.
🧵1/5

As the article explains, many families with school lunch debt are eligible for free lunches; they just have to fill out paperwork to apply for them. Some parents don't apply because they're embarrassed; some don't apply because they find it too difficult to navigate the bureaucracy; and some, frankly, don't apply because they're lazy and can't be bothered.
When they apply, the district gets money from the state to cover their kids' lunches; otherwise, the district doesn't get those funds.
2/5

If the district lets the church pay off these debts, they are (a) spending charitable funds that could be spent elsewhere if those lunches were being paid for by the state, and (b) foreclosing a future source of revenue for the school district by enabling parents to continue not filling out the free lunch paperwork. Neither of these are positive outcomes.
3/5

The best way out of this mess is universal free lunches. The church could help by campaigning for that.
Alternatively, the church could help by working with the parents who are in debt to help them fill out the free-lunch paperwork, THEN paying off their past debt.
However, given the system within which we are forced to exist, just paying off the debts for everyone as the first move is not actually the most efficacious solution.
4/5

Having said that, the district doesn't get a free pass here.
1) Suing in small-claims court for lunch debt never should have been put on the table as an acceptable solution.
2) Instead of suing parents, the district's time would have been better spent visiting them at home, knocking on their doors, and offering to help them fill out the paperwork right then and there. "We sent them letters in the mail and they ignored them so we've done everything we can" is bullshit.
5/5

OMG, "Not everyone got handed $400 million on a silver platter and then filed bankruptcy six times." Amazing. Going for the jugular!
#politics #USPol #debate