Steve Randy WaldmanCalled a Lyft, first time in more than a year. “Wait and save” feature added ~10 mins before trying to match a driver, an arbitrary delay to save $5. Then promised a driver in 20 mins. Driver got to my neighborhood, parked, evidently canceled. Without asking for confirmation, Lyft started searching for a new driver. Found one, another 20 mins. Assuming this one comes (not a safe assumption perhaps!), the hail-to-arrive delay will have been about an hour. Just like calling a cab, back in the day.
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