@PNS @obihahn sure. IF that was the case. But it's not. Also she brought up legal action. I consider that hostile, not polite. Although I don't want to be in the position of defending those guys either. Except from the fact I don't think they were doing anything imposing or unreasonable.
Filming the encounter IMO is also weird. as soon as you bring out the phone it's like your trying to make a scene. I would get offended if someone did that to me.