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2. I go to reply to a post. Now I can't see the instructor's prompt. I click back to see the prompt. The posting window closes. I click reply again. There is no saved draft. All my work is gone.

I'm in a course w/ other adult learners, and one of them is taking photos with her iPhone. These are HEIC by default, I guess? She can't figure out how to upload the files. It won't auto-convert, nothing. She can't figure out how to turn in her work. ↵