Mx Amber Alex (she/it)Because, right hand to god, I tell you what – half the time it takes to deal with the average ticket is spent on pointlessly inefficient procedures that could be avoided.
Like opening all ten reported posts in new tabs, on the original instance, and hoping you can see the context there, only to find out the instance is some *oma or *key derivative that won't show you fuck shit without logging in, followed by trying to open the surrounding replies on their authors' instances to get a complete picture.
Like opening the user's profile in the mod backend in a new tab to take a look at their bio, and then pressing "refresh" to fetch the profile anew because it hasn't been refetched since it was an empty profile two minutes after account creation, because for *some* godforsaken reason, profiles and posts aren't automatically re-fetched when they're reported (please, *please* do that. *Please.*)
I'm expected to drive a big rig here, but each time I clock in, I have to run horse reins from the cockpit to the front wheels because the company forgot to give me a steering wheel.
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