Conversation

If you design an on-hold audio loop, you shouldn't put it into production until you spend a day trying to do your regular job while on hold. If so, you'll learn:
1st: offer a callback queue if possible.
2nd: offer user the *choice* of pure silence or audio loop while holding.
3rd: the audio loop should:
* have completely consistent volume level.
* never break in w/ human voices in the loop (eg: “Remeber our website…”) once loop starts. It *will* sound like live agent every time to most users.